Make sure that the jammed paper is not under the cartridge holder.If the paper or your hands touch these parts and blot or scratch it, the printer can be damaged.

Turn the printer off, and unplug the power cord of the printer from the power supply.

If the jammed paper tears and you can't remove the paper either from the paper output slot or from the transport unit, or if the jammed paper is inside the printer, follow the steps below to remove the paper. All print jobs in the queue are canceled. Plug the printer back in and turn the printer back on.

After you close the transport unit, take back the printer in original position at once.

If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the printer in original position, then remove the paper from inside the printer.

If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.

When you pull the jammed paper, support the printer with your hand so that it does not fall down. Support the printer with your hand so that it does not fall down.

Hold it securely and be careful not to hit it on a hard object.

Stand the printer on a wide and flat surface such as a desk.

Stand the printer with the right side facing down. Turn the printer off, then unplug the power cord. If you can't see the paper at the paper output slot, follow the steps below to remove the paper from the transport unit. The printer will resume printing, unless you turned off the printer in step 1, which cancelled all print jobs in the queue. If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel any print jobs first. If you can't pull the paper out, turn the printer off and on.

Hold the paper with your hands, then pull the paper out slowly not to tear it.

If you can see the jammed paper at the paper output slot, follow these steps to remove the paper. If you need to turn off the printer to remove jammed paper during printing, tap Stop to cancel any print jobs before turning off the printer. If the paper is jammed, it may be in the front of the machine (the output slot), the back of the machine (transport unit), inside the machine or in the automatic document feeder (ADF) follow the steps below to remove the jammed paper.

Canon mp490 printer paper jam